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My PCP Claim

MotoNovo · Renault

Renault finance with MotoNovo

Check whether your Renault agreement arranged through MotoNovo between 2007 and 2024 is eligible under the FCA's Consumer Redress Scheme.

Takes under 60 seconds. No documents needed. No win, no fee*.

About MotoNovo

MotoNovo has set aside £750 million for motor finance redress. Raised from an initial £510 million following publication of the FCA's final scheme rules in March 2026. FirstRand has stated the provision greatly outweighs the £275 million in profits recorded by its motor finance division over the previous decade.

Central to the Supreme Court judgment [2025] UKSC 33. The lead case, Johnson v FirstRand Bank (trading as MotoNovo Finance), involved a commission representing 55% of the total cost of credit that was not disclosed to the customer. The Supreme Court ordered repayment of the full commission (£1,650.95) plus interest.

MotoNovo was the lender in the lead Supreme Court case, in which a commission representing 55% of the total cost of credit was found not to have been disclosed to the customer.

Current scheme status

Decided not to challenge the scheme following lack of participation from other major lenders. FirstRand is seeking an orderly transfer of ownership of Aldermore Group and MotoNovo. Redress liability transfers with the business.

Note: FirstRand, MotoNovo's parent company, has announced plans to exit the UK motor finance market and is seeking an orderly transfer of ownership of Aldermore Group and MotoNovo Finance. This does not affect your rights as a customer. Redress liability transfers with the business, and MotoNovo agreements remain fully within scope of the FCA's scheme.

Renault and motor finance

Renault is an established mainstream brand in the UK with strong small car sales; consistent finance volumes across its range throughout the scheme period.

PCP and HP were both used across the Renault range, with Mobilize Financial Services (formerly Renault Financial Services, then RCI Financial Services) active through franchised dealers alongside broad market lenders.

Renault's strong small car volumes, particularly on the Clio and Megane, generated high finance transaction counts throughout the scheme period, though at lower average values than many other brands. PCP was common from around 2014 onwards, with agreement values ranging from approximately £7,500 on a Clio to £21,000 on a Kadjar or Captur. The high transaction count means a significant number of individual agreements may be in scope, even at lower individual claim values.

Common Renault models in scope

  • Renault Clio

    Renault's supermini and consistently its highest-volume UK seller; widely sold on PCP and HP across the scheme period across multiple generations.

  • Renault Megane

    Renault's family hatchback and estate; strong UK volumes on PCP and HP throughout the scheme period.

  • Renault Kadjar

    Renault's compact SUV sold from 2015 to 2022; predominantly sold on PCP during the latter part of the scheme period.

  • Renault Captur

    Renault's crossover SUV; growing PCP volumes from its 2013 launch to become one of the brand's bestselling UK models by the scheme end date.

  • Renault Zoe

    Renault's pioneering electric car; sold in the UK from 2013, PCP was commonly used for Zoe agreements including through the DCA era.

Are you eligible?

You may be eligible to claim against MotoNovo if all of the following apply:

  • You took out a PCP or HP motor finance agreement between 6 April 2007 and 1 November 2024.
  • The finance was arranged through a UK dealer or broker, on a regulated agreement.
  • The agreement was for a car, van or motorcycle for personal use.
  • You can identify yourself, we can trace the agreement details on your behalf.

What makes an agreement eligible?

  • A Discretionary Commission Arrangement (DCA) was in place and was not properly disclosed to you. Under a DCA, the dealer could increase your interest rate to earn a larger commission from the lender without telling you.
  • The commission paid to the dealer was unusually high — amounting to at least 39% of the total cost of credit and 10% of the loan — and was not properly disclosed.
  • There was a contractual tie giving the lender exclusivity over your finance, which was not made apparent to you.

What you could receive

The FCA has confirmed the average payout under the scheme is £829 per agreement. Individual outcomes vary depending on the size of your agreement, the commission charged, and how long the finance ran. If you financed more than one vehicle through MotoNovo, each agreement can be assessed.

How it works

  1. 1

    Tell us your basics

    Enter your name and a few details. We do not need finance documents to start, our team will trace historic agreements on your behalf.

  2. 2

    We assess your agreements

    We check what we find against the FCA scheme criteria and tell you which agreements are likely in scope, including any you may have forgotten.

  3. 3

    We pursue the right route

    Where the scheme offers the best outcome, we run it for you. Where independent litigation could produce a better result, we say so honestly and explain why.

Ready to check your Renault agreement with MotoNovo?

Takes under 60 seconds. No documents needed. No win, no fee*.

Frequently asked questions

Did MotoNovo use Discretionary Commission Arrangements on Renault finance?
MotoNovo was the lender in the lead Supreme Court motor finance case, Johnson v FirstRand Bank, decided in August 2025. In that case, a commission representing 55% of the total cost of credit had not been disclosed to the customer. Like most motor finance lenders before the FCA ban in January 2021, MotoNovo operated commission arrangements with dealers across its book. If your Renault finance agreement was arranged through MotoNovo before that date, there is a real possibility it included an undisclosed commission arrangement.
Which Renault models are covered?
Any Renault agreement financed through MotoNovo between 2007 and 2024 may be in scope, including models such as Clio, Megane, Kadjar, Captur and Zoe. Eligibility depends on the specific agreement, not the model.
Can I do this myself?
Yes. You can contact your lender directly to make a complaint, or refer your claim to the Financial Ombudsman Service (FOS) yourself for free. The FCA's Consumer Redress Scheme is also designed to be accessible without legal representation.
Will making a claim affect my credit score?
No. Making a claim will not affect your credit score. This is a separate process from your credit history.
Do I need to find old paperwork?
No documents are required to get started. We can trace your finance agreements using basic personal details.
What if my lender has been taken over or has exited the market?
This is common for agreements going back to 2007. If the original lender has been acquired, merged, rebranded, or has exited the market, the successor firm typically inherits liability for historic agreements. We handle this on your behalf.

Related information

Financed a car between 2007 and 2024?

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