Frequently Asked Questions

If you took out PCP or HP car finance between 2007 and 2024, there's a real possibility you were affected by high undisclosed commissions or tied arrangements. The practice was widespread across the market and not limited to any single lender.

No documents are required to get started. We can search for your finance agreements using just your basic personal details.

Yes. Both Personal Contract Purchase (PCP) and Hire Purchase (HP) agreements are covered by the mis-selling review.

Yes, but you will need to declare if you have started any separate claims, either through another representative or directly with your lender. See our guide: Do you need a law firm?

If your original lender has been acquired, merged, or rebranded, the successor firm typically inherits liability. We trace historic agreements and handle this on your behalf.

Yes. A success fee of up to 30% plus VAT (40% plus VAT after court proceedings) applies only if your claim succeeds. You may cancel within the 14-day cooling-off period at no cost.

No. Making a claim will not affect your credit score.

Yes. You don't need to use a solicitor or claims management company to pursue a motor finance complaint. You can contact your lender directly free of charge.

Going direct is free, and we'll always tell you that. It can work well for a single, straightforward agreement. The difference with a regulated law firm is that we trace every agreement linked to you, including ones you may have forgotten or that sit with a lender that has since been taken over, deal with the lender's correspondence and deadlines, push back where an offer looks low, and tell you plainly if independent litigation could produce a better outcome than the scheme. You pay nothing unless the claim succeeds. See our guide: Do you need a law firm?

Timelines are currently uncertain. Parts of the FCA's scheme have been suspended by the Upper Tribunal while four legal challenges are heard. The FCA has confirmed the hearing will run from 16 to 26 February 2027, with a judgment expected in the months after that. If the scheme is upheld and not appealed, the FCA expects payments to begin in 2027. We will keep you updated and give you a realistic estimate once we have reviewed your specific agreement.

Our team will search for any finance agreements linked to your details and assess whether there are grounds for a claim, then walk you through the next steps.

A free eligibility check takes a few minutes and comes with no obligation to proceed. Waiting to be contacted by your lender is also a valid free option.

The FCA has confirmed the average payout is £829 per agreement. Individual outcomes vary.

No. £829 is the average. Some claimants will receive more, some less, depending on the size and length of the agreement and the commission charged.

Yes, but parts of it are suspended by the Upper Tribunal while four legal challenges are heard between 16 and 26 February 2027. Lenders must keep preparing and progressing complaints, but no compensation is being calculated or paid until the legal process ends.

No. The Supreme Court confirmed the unfair relationship route under section 140A of the Consumer Credit Act 1974 remains available, and the FCA's scheme is built around it.

Commission of at least 39% of the total cost of credit and 10% of the loan, where undisclosed.

28 January 2021.

My PCP Claim is a trading brand of Fernstone Law Limited, formerly Proximo Legal Services. The firm is based in Chester, authorised and regulated by the Solicitors Regulation Authority (SRA number 591916), and has handled claims since 2005. See About us.

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