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Scheme update, 16 October 2026: the FCA's redress scheme is confirmed but partly suspended while the Upper Tribunal hears four legal challenges from 16 to 26 February 2027. You can still register a claim now. Read the latest update.

SRA regulated solicitors · No Win, No Fee*

Bought a car on finance? You could be owed over £1,658!

Millions of UK drivers may have been affected by undisclosed commission arrangements on car finance taken out between 2007 and 2024. The FCA has confirmed the practice was widespread and a mandatory redress scheme has been set up. Check if you could be eligible in under a minute.

Takes under 60 secondsNo documents needed to check

FCA Confirmed Average

£829

per agreement

12.1M

Agreements in scope

£7.5B

Expected total redress

Scheme confirmed. Legal challenges heard February 2027. Payments expected to start in 2027 if upheld.

In March 2026, the FCA confirmed a mandatory motor finance redress scheme covering agreements from 2007 to 2024. Around 12.1 million agreements may be in scope, with an average payout of £829 per agreement.

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4.4 out of 5 on Review Solicitors48 independent reviews of Fernstone Law, the firm behind My PCP Claim
Authorised and regulated by the
Solicitors Regulation Authority (591916)

How did the mis-selling happen?

Car finance was mis-sold because dealers were paid commission by lenders in ways that were rarely explained to customers. Three patterns are now recognised by the FCA as causing widespread harm. Under Discretionary Commission Arrangements, dealers could secretly increase the interest rate on your finance to earn a larger commission, with the more they inflated your rate, the more they got paid. In other cases the commission was a high fixed amount, often a substantial share of what your finance cost overall, and you were never told. And many dealers were tied to a single lender, or had exclusivity arrangements that were not disclosed, meaning you were not offered the most competitive deal available.

All three practices are now within the scope of the FCA's redress scheme. You do not need to have had a Discretionary Commission Arrangement specifically to qualify. Read the full background in our explainer on the motor finance scandal.

Could you have a claim?

You could have a claim if your dealer earned commission you were not told about, whether through an inflated interest rate, a high fixed payment, or a tied lender arrangement. Thousands of drivers were pushed into costly agreements this way.

You weren't told about commission

Your dealer may have earned an undisclosed commission from the lender, either by increasing your interest rate or as a high fixed payment built into the cost of your finance. Either way, if the commission was not properly disclosed, you may have a claim.

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Your dealer was tied to one lender

If your dealer had an arrangement that meant they could only offer you finance from a single lender, you may not have been given access to the most competitive deal available. This type of arrangement was required to be disclosed to you, and in many cases it wasn't.

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You paid a high undisclosed commission

In some agreements the commission paid to the dealer was a substantial share of the total cost of credit, in some cases more than a third. If that commission was not disclosed to you, your agreement may be in scope of the FCA scheme.

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Why use a regulated law firm

Why use a law firm when you can complain for free?
Here's what we add.

You don't need to use a solicitor or claims management company to pursue a motor finance complaint. You can contact your lender directly free of charge. The FCA's redress scheme is free. But with agreements going back nearly 20 years, multiple lenders involved, and addresses that have often changed, the process is rarely straightforward, which is why many people choose a regulated law firm such as Fernstone Law. Do you need a law firm?

  • We identify historic agreements

    Many agreements going back to 2007 are no longer in your records. We trace lender and account details from your basic personal information, no documents required.

  • We deal with lender responses

    Lender replies can be technical, contested, or simply slow. As a regulated law firm we know how to push back when an offer undervalues your claim or a deadline is missed.

  • We help if you have moved address

    If your old lender writes to an address you left years ago you may never see the letter. We make sure your claim is registered against the right person, not an outdated record.

  • We check for multiple agreements

    Drivers often finance several cars over a 17-year window. We look across all of your historic finance, not just the one agreement you remember.

  • We advise when litigation may pay more

    The FCA scheme is the right route for most people. For some agreements an independent claim may produce a better outcome, and we'll tell you plainly which applies to you.

  • We manage the process for you

    From submission to settlement, we handle the correspondence, evidence, and deadlines. You stay informed without having to chase anyone.

Does this cover PCP and HP finance?

Yes. Both Personal Contract Purchase (PCP) and Hire Purchase (HP) agreements are covered by the FCA's redress scheme. If you bought a car on any form of finance between 2007 and 2024, you may be eligible regardless of whether it was labelled PCP or HP. If you're not sure which type you had, we can work that out from your details.

How big is the motor finance scandal?

The FCA expects lenders to pay out £7.5 billion in total redress, making this one of the largest consumer compensation exercises since PPI. Around 12.1 million agreements may be in scope, covering finance taken out between 2007 and 2024. The average payout is £829 per agreement, though individual amounts vary.

£7.5B

Total expected redress

12.1M

Agreements in scope

£829

Average payout

See which lenders are affected

Frequently asked questions

If you can't find what you are looking for, please get in touch. See all FAQs.

Is this no win, no fee?
Our service is offered on a no win, no fee basis. If your claim is successful, a success fee may apply of up to 30% plus VAT if your case settles before any court action starts, or 40% plus VAT if it settles after court proceedings have started, calculated on the amount we recover for you. This only becomes payable once the 14-day cooling-off period has passed. You may cancel at any time during the cooling-off period at no cost. After this period, we may charge for reasonable costs incurred. If your case proceeds to litigation, our fees may be charged differently. To protect you from adverse costs risk, we would usually recommend taking out After the Event (ATE) insurance. Please refer to our Service Agreement for full details.
Can I do it myself?
Yes. You don't need to use a solicitor or claims management company to pursue a motor finance complaint. You can contact your lender directly free of charge. The FCA's Consumer Redress Scheme is designed to be accessible without legal representation, and once the scheme is operating your lender must assess eligible agreements whether or not anyone is representing you. We'll always let you know when going direct is likely to be the right option for your situation.
Am I eligible?
If you took out PCP or HP car finance between 2007 and 2024, there's a real possibility you were affected by high undisclosed commissions or tied arrangements. The practice was widespread across the market and not limited to any single lender. The quickest way to find out is to submit your details; it takes less than a minute.
Is it better to register now or wait for lenders to contact me?
There are two routes available to you. The FCA's Consumer Redress Scheme is free to access and is designed so that lenders will proactively contact eligible consumers. You do not need a law firm to participate in the scheme. Parts of the scheme are currently suspended pending the Upper Tribunal hearing in February 2027, so no compensation is being calculated or paid yet. The FCA says lenders should still contact existing complainants by 18 November 2026 (agreements from April 2014 onwards) or 18 January 2027 (earlier agreements) to confirm their position, and respond to later complaints within five months. You can complain directly to your lender at any time.
Do I need documents?
No documents are required to get started. We can search for your finance agreements using just your basic personal details.
Will this affect my credit score?
No. Making a claim will not affect your credit score. This is a separate process from your credit history.
How much could I get back?
The FCA has confirmed the average payout under the redress scheme is £829 per agreement, up from approximately £700 at the consultation stage. The increase is because the final interest rate calculation is more generous than originally proposed. Individual outcomes vary depending on the size of your agreement, the commission charged, and how long the finance ran. You can also check multiple agreements if you financed more than one vehicle.
How long does a claim take?
Timelines are currently uncertain. Parts of the FCA's scheme have been suspended by the Upper Tribunal while four legal challenges are heard. The FCA has confirmed the hearing will run from 16 to 26 February 2027, with a judgment expected in the months after that. If the scheme is upheld and not appealed, the FCA expects payments to begin in 2027. We will keep you updated and give you a realistic estimate once we have reviewed your specific agreement.
What happens after I submit my details?
Our team will search for any finance agreements linked to your details and assess whether there are grounds for a claim. We'll be in touch to confirm what we've found and walk you through the next steps.
What if my lender no longer exists or has been taken over?
This is common for agreements going back to 2007. If your original lender has been acquired, merged, or rebranded, the successor firm typically inherits liability. We're experienced in tracing historic agreements and will handle this on your behalf.
What's the difference between using you and complaining to my lender directly?
Going direct is free, and we'll always tell you that. It can work well for a single, straightforward agreement. The difference with a regulated law firm is that we trace every agreement linked to you, including ones you may have forgotten or that sit with a lender that has since been taken over, deal with the lender's correspondence and deadlines, push back where an offer looks low, and tell you plainly if independent litigation could produce a better outcome than the scheme. You pay nothing unless the claim succeeds.
Can I make multiple claims?
Yes, but you will need to declare if you have started any separate claims, either through another representative or directly with your lender.
Who is behind My PCP Claim?
My PCP Claim is a trading brand of Fernstone Law Limited, formerly Proximo Legal Services, a Chester-based law firm authorised and regulated by the Solicitors Regulation Authority (SRA number 591916). The firm has handled claims since 2005 and is rated 4.4 out of 5 on Review Solicitors from 48 reviews. Wherever you start, the legal work is carried out by the regulated firm. See About us.

What do our clients say?

Fernstone Law, the firm behind My PCP Claim, is rated 4.4 out of 5 on Review Solicitors from 48 reviews. The reviews below are copied as written from that profile, where the firm cannot edit or remove them.

They handled my case very professionally and they explained everything very clearly for me to understand. They kept me informed step by step how things are going with my claim. I will definitely recommend them to family and friends.

Mohammad

Verified client · ReviewSolicitors · December 2025

The solicitor firm was remarkably well-run. They took on my case, completed the majority of the work quickly, and were always quite helpful when I tried to get in touch with them. I am really pleased with the job and service they provided. I would recommend them.

Sagir

Verified client · ReviewSolicitors · June 2025

I have never claimed anything before and was dubious about pursuing this claim. However, I found all the staff at Proximo very supportive and very helpful.

Elizabeth

Verified client · ReviewSolicitors · August 2025

Excellent service very friendly kept in the loop every step of the way

Sandra

Verified client · ReviewSolicitors · July 2025

I write to express my sincere and heartfelt appreciation and gratitude for your highly professional and competent services, for which I will always be grateful.

Natalie Chido

Verified client · ReviewSolicitors · May 2025

Fantastic throughout my case, kept me updated with everything even when it was nothing going on but just reminding me they were still working on this case,, very polite and helpful and we won my case without any problems, big thank you

Haroon

Verified client · ReviewSolicitors · April 2025

Read every review on ReviewSolicitors

How does the claim process work?

Making a claim takes four steps. You share a few details, we trace and assess your agreements, we deal with the lender, and you are paid if the claim succeeds.

  1. Share your details

    Tell us your name, date of birth, and address. No documents needed to get started.

  2. We find your agreements

    Our team identifies finance agreements that may be affected and determines if you might have a claim.

  3. We handle the process

    From correspondence with lenders to progressing your case, we manage everything on your behalf.

  4. You get paid

    If your claim is successful, compensation is paid directly to you, less our fee.

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Why choose My PCP Claim?

My PCP Claim is run by Fernstone Law, formerly Proximo Legal Services, a Chester law firm that has handled claims since 2005. It is fully regulated and qualified to represent you, and you'll only pay if we're successful.

  • Solicitors Regulation Authority regulated

    Your claim is handled by Fernstone Law, an SRA-regulated firm. Our team and trained paralegals work under the supervision of a regulated solicitor throughout.

  • Specialist motor finance team

    Our solicitors specialise in motor finance mis-selling. It is the core focus of the My PCP Claim service, and the firm has handled claims since 2005.

  • Rated 4.4 on Review Solicitors

    From 48 independent client reviews of Fernstone Law. The rating is hosted by ReviewSolicitors, not by us. Read the reviews.

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Which lenders and car makes are covered?

Every regulated UK motor finance lender is within scope of the FCA's redress scheme, and every make of car financed on PCP or HP. Pick the lender named on your agreement, or browse by the make you financed. Not sure? Start the check and we will trace the agreements for you.

Lenders

Black Horse claims Close Brothers claims MotoNovo claims Santander claims Barclays claims Northridge claims Secure Trust Bank claims Startline claims Blue Motor Finance claims All 21 lenders

Car makes

Ford finance claims Vauxhall finance claims Volkswagen finance claims BMW finance claims Audi finance claims Mercedes-Benz finance claims Toyota finance claims Nissan finance claims Land Rover finance claims All 27 car makes

Latest updates

Motor Finance Scheme Hearing Set for February 2027Motor Finance Redress Scheme Partly SuspendedFCA Updates Motor Finance Guidance and Timeline

Find out if you could be owed money. It takes just a minute or two.

No documents needed to check. Regulated solicitors at Fernstone Law oversee every claim.

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Official sources

The information on this site reflects the FCA's published guidance and regulatory position as at 16 October 2026.