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My PCP Claim

Santander · Mazda

Mazda finance with Santander

Check whether your Mazda agreement arranged through Santander between 2007 and 2024 is eligible under the FCA's Consumer Redress Scheme.

Takes under 60 seconds. No documents needed. No win, no fee*.

About Santander

Santander has set aside £640 million for motor finance redress. Set aside across three separate provisions: an initial £295 million, increased by £166 million in February 2026, and a further £179 million following PS26/3 publication in March/April 2026. Santander holds approximately 9.4% of the UK motor finance market.

No Supreme Court involvement. Santander accepted the FCA scheme in late April 2026, describing the decision as "finely balanced", it had previously called on the government to intervene in the scheme and delayed publication of its Q3 2025 financial results due to uncertainty.

Santander is one of the UK's largest motor finance lenders and is considered to have had significant DCA exposure across its book during the period before the FCA ban in January 2021.

Current scheme status

Accepted scheme; not challenging. Focusing on implementation.

Mazda and motor finance

Mazda is an independent premium mainstream brand in the UK, known for build quality and design; consistent finance volumes with no dominant captive lender meant broad market lenders wrote a significant share of Mazda agreements.

PCP was common across the Mazda range, with no major captive finance arm dominating the market in the way VW Group or BMW Group lenders did. As a result, broad market lenders including Black Horse, Santander, and Close Brothers wrote a higher proportion of Mazda agreements than is typical for brands with strong captive lenders.

Mazda's independent brand position, without a dominant captive lender, meant broad market lenders wrote a higher proportion of Mazda finance agreements than is typical for VW Group or BMW Group vehicles. PCP was common particularly for the CX-5 and Mazda6, with average agreement values ranging from approximately £10,000 on a Mazda2 to £29,000 on a CX-5. This higher reliance on broad market lenders makes Mazda agreements particularly relevant for claims against lenders such as Black Horse, Santander, and Close Brothers.

Common Mazda models in scope

  • Mazda2

    Mazda's supermini; sold on PCP and HP throughout the scheme period, one of the brand's entry-level volume models.

  • Mazda3

    Mazda's family hatchback and highest-volume UK model; sold on both PCP and HP throughout the scheme period across multiple generations.

  • Mazda6

    Mazda's executive-class offering; above-average agreement values in eligible cases, sold on PCP and HP through the scheme period.

  • Mazda CX-3

    Mazda's compact crossover launched in 2015; growing PCP volumes from launch to the scheme end date.

  • Mazda CX-5

    Mazda's bestselling UK model since its 2012 launch, with over 100,000 UK sales to date; strong PCP penetration throughout the scheme period with above-average agreement values relative to the mainstream segment.

  • Mazda MX-5

    Mazda's iconic sports roadster; sold predominantly on PCP throughout the scheme period, above-average agreement values relative to vehicle size given the premium positioning.

Are you eligible?

You may be eligible to claim against Santander if all of the following apply:

  • You took out a PCP or HP motor finance agreement between 6 April 2007 and 1 November 2024.
  • The finance was arranged through a UK dealer or broker, on a regulated agreement.
  • The agreement was for a car, van or motorcycle for personal use.
  • You can identify yourself, we can trace the agreement details on your behalf.

What makes an agreement eligible?

  • A Discretionary Commission Arrangement (DCA) was in place and was not properly disclosed to you. Under a DCA, the dealer could increase your interest rate to earn a larger commission from the lender without telling you.
  • The commission paid to the dealer was unusually high — amounting to at least 39% of the total cost of credit and 10% of the loan — and was not properly disclosed.
  • There was a contractual tie giving the lender exclusivity over your finance, which was not made apparent to you.

What you could receive

The FCA has confirmed the average payout under the scheme is £829 per agreement. Individual outcomes vary depending on the size of your agreement, the commission charged, and how long the finance ran. If you financed more than one vehicle through Santander, each agreement can be assessed.

How it works

  1. 1

    Tell us your basics

    Enter your name and a few details. We do not need finance documents to start, our team will trace historic agreements on your behalf.

  2. 2

    We assess your agreements

    We check what we find against the FCA scheme criteria and tell you which agreements are likely in scope, including any you may have forgotten.

  3. 3

    We pursue the right route

    Where the scheme offers the best outcome, we run it for you. Where independent litigation could produce a better result, we say so honestly and explain why.

Ready to check your Mazda agreement with Santander?

Takes under 60 seconds. No documents needed. No win, no fee*.

Frequently asked questions

Did Santander use Discretionary Commission Arrangements on Mazda finance?
Like most motor finance lenders operating before the FCA ban in January 2021, Santander used commission arrangements with dealers across its book. If your Mazda finance agreement was arranged through Santander before that date, there is a real possibility a commission arrangement affected what you paid.
Which Mazda models are covered?
Any Mazda agreement financed through Santander between 2007 and 2024 may be in scope, including models such as Mazda2, Mazda3, Mazda6, CX-3, CX-5 and MX-5. Eligibility depends on the specific agreement, not the model.
Can I do this myself?
Yes. You can contact your lender directly to make a complaint, or refer your claim to the Financial Ombudsman Service (FOS) yourself for free. The FCA's Consumer Redress Scheme is also designed to be accessible without legal representation.
Will making a claim affect my credit score?
No. Making a claim will not affect your credit score. This is a separate process from your credit history.
Do I need to find old paperwork?
No documents are required to get started. We can trace your finance agreements using basic personal details.
What if my lender has been taken over or has exited the market?
This is common for agreements going back to 2007. If the original lender has been acquired, merged, rebranded, or has exited the market, the successor firm typically inherits liability for historic agreements. We handle this on your behalf.

Related information

Financed a car between 2007 and 2024?

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