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My PCP Claim

Santander · Fiat

Fiat finance with Santander

Check whether your Fiat agreement arranged through Santander between 2007 and 2024 is eligible under the FCA's Consumer Redress Scheme.

Takes under 60 seconds. No documents needed. No win, no fee*.

About Santander

Santander has set aside £640 million for motor finance redress. Set aside across three separate provisions: an initial £295 million, increased by £166 million in February 2026, and a further £179 million following PS26/3 publication in March/April 2026. Santander holds approximately 9.4% of the UK motor finance market.

No Supreme Court involvement. Santander accepted the FCA scheme in late April 2026, describing the decision as "finely balanced", it had previously called on the government to intervene in the scheme and delayed publication of its Q3 2025 financial results due to uncertainty.

Santander is one of the UK's largest motor finance lenders and is considered to have had significant DCA exposure across its book during the period before the FCA ban in January 2021.

Current scheme status

Accepted scheme; not challenging. Focusing on implementation.

Fiat and motor finance

Fiat is a mainstream brand in the UK best known for the iconic Fiat 500; strong city car volumes drove consistent finance agreements throughout the scheme period.

PCP and HP were both used across the Fiat range, with particular PCP penetration on the Fiat 500 given its aspirational positioning relative to its size. The manufacturer's own finance arm (now Stellantis Financial Services) was active alongside broad market lenders.

Fiat's UK market was dominated by the 500, which commanded premium pricing relative to its size and drove strong PCP penetration. Agreement values ranged from approximately £9,000 on a Panda to £18,000 on a 500X, with the 500's aspirational positioning meaning many buyers stretched to finance it on PCP. The high proportion of younger buyers in Fiat's customer base made the interest rate applied to their agreements particularly impactful relative to their overall financial position.

Common Fiat models in scope

  • Fiat 500

    Fiat's iconic city car and its highest-volume UK model since the relaunch in 2007; strong PCP penetration given aspirational pricing relative to its segment, agreements on the 500 span the full length of the scheme period.

  • Fiat 500X

    Fiat's compact crossover launched in 2015; sold predominantly on PCP during the latter part of the scheme period.

  • Fiat 500L

    Fiat's MPV-style model sold from 2012; PCP and HP agreements from this period may fall within scope.

  • Fiat Panda

    Fiat's budget city car; sold on HP and PCP throughout the scheme period, particularly popular as a low-cost entry into the brand.

  • Fiat Tipo

    Fiat's family hatchback and estate sold in the UK from 2016; sold on PCP and HP during the latter part of the scheme period.

Are you eligible?

You may be eligible to claim against Santander if all of the following apply:

  • You took out a PCP or HP motor finance agreement between 6 April 2007 and 1 November 2024.
  • The finance was arranged through a UK dealer or broker, on a regulated agreement.
  • The agreement was for a car, van or motorcycle for personal use.
  • You can identify yourself, we can trace the agreement details on your behalf.

What makes an agreement eligible?

  • A Discretionary Commission Arrangement (DCA) was in place and was not properly disclosed to you. Under a DCA, the dealer could increase your interest rate to earn a larger commission from the lender without telling you.
  • The commission paid to the dealer was unusually high — amounting to at least 39% of the total cost of credit and 10% of the loan — and was not properly disclosed.
  • There was a contractual tie giving the lender exclusivity over your finance, which was not made apparent to you.

What you could receive

The FCA has confirmed the average payout under the scheme is £829 per agreement. Individual outcomes vary depending on the size of your agreement, the commission charged, and how long the finance ran. If you financed more than one vehicle through Santander, each agreement can be assessed.

How it works

  1. 1

    Tell us your basics

    Enter your name and a few details. We do not need finance documents to start, our team will trace historic agreements on your behalf.

  2. 2

    We assess your agreements

    We check what we find against the FCA scheme criteria and tell you which agreements are likely in scope, including any you may have forgotten.

  3. 3

    We pursue the right route

    Where the scheme offers the best outcome, we run it for you. Where independent litigation could produce a better result, we say so honestly and explain why.

Ready to check your Fiat agreement with Santander?

Takes under 60 seconds. No documents needed. No win, no fee*.

Frequently asked questions

Did Santander use Discretionary Commission Arrangements on Fiat finance?
Like most motor finance lenders operating before the FCA ban in January 2021, Santander used commission arrangements with dealers across its book. If your Fiat finance agreement was arranged through Santander before that date, there is a real possibility a commission arrangement affected what you paid.
Which Fiat models are covered?
Any Fiat agreement financed through Santander between 2007 and 2024 may be in scope, including models such as 500, 500X, 500L, Panda and Tipo. Eligibility depends on the specific agreement, not the model.
Can I do this myself?
Yes. You can contact your lender directly to make a complaint, or refer your claim to the Financial Ombudsman Service (FOS) yourself for free. The FCA's Consumer Redress Scheme is also designed to be accessible without legal representation.
Will making a claim affect my credit score?
No. Making a claim will not affect your credit score. This is a separate process from your credit history.
Do I need to find old paperwork?
No documents are required to get started. We can trace your finance agreements using basic personal details.
What if my lender has been taken over or has exited the market?
This is common for agreements going back to 2007. If the original lender has been acquired, merged, rebranded, or has exited the market, the successor firm typically inherits liability for historic agreements. We handle this on your behalf.

Related information

Financed a car between 2007 and 2024?

Check your eligibility for the FCA's mandatory motor finance redress scheme. Takes under a minute. No documents needed.

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