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My PCP Claim

Santander · Citroën

Citroën finance with Santander

Check whether your Citroën agreement arranged through Santander between 2007 and 2024 is eligible under the FCA's Consumer Redress Scheme.

Takes under 60 seconds. No documents needed. No win, no fee*.

About Santander

Santander has set aside £640 million for motor finance redress. Set aside across three separate provisions: an initial £295 million, increased by £166 million in February 2026, and a further £179 million following PS26/3 publication in March/April 2026. Santander holds approximately 9.4% of the UK motor finance market.

No Supreme Court involvement. Santander accepted the FCA scheme in late April 2026, describing the decision as "finely balanced", it had previously called on the government to intervene in the scheme and delayed publication of its Q3 2025 financial results due to uncertainty.

Santander is one of the UK's largest motor finance lenders and is considered to have had significant DCA exposure across its book during the period before the FCA ban in January 2021.

Current scheme status

Accepted scheme; not challenging. Focusing on implementation.

Citroën and motor finance

Citroën is a mainstream volume brand in the UK with a broad model range; consistent finance volumes written throughout the scheme period.

PCP and HP were both widely used across the Citroën range, with the manufacturer's own finance arm (now Stellantis Financial Services, formerly PSA Finance / Citroën Financial Services) active alongside broad market lenders.

Citroen's mainstream positioning drove consistent finance volumes through its broad UK dealer network throughout the scheme period. PCP and HP were both common, with average agreement values ranging from approximately £8,000 on a C3 to £23,000 on a C5 Aircross. Citroen's strong urban car credentials made the C3 and C4 among its most frequently financed models, and the brand's broad dealer coverage means a significant number of agreements may fall within scope of the FCA scheme.

Common Citroën models in scope

  • Citroën C3

    Citroën's supermini and a consistent UK seller; sold on PCP and HP throughout the scheme period across multiple generations.

  • Citroën C4

    Citroën's family hatchback; sold on PCP and HP throughout the scheme period across multiple body styles and generations.

  • Citroën C3 Aircross

    Citroën's compact crossover launched in 2017; predominantly sold on PCP during the latter part of the scheme period.

  • Citroën C5 Aircross

    Citroën's mid-size SUV launched in 2019; above-average agreement values given higher vehicle price, sold on PCP to the scheme end date.

  • Citroën Berlingo

    A multi-purpose vehicle sold in passenger and commercial configurations; consumer PCP and HP agreements on the Berlingo fall within the scheme period.

Are you eligible?

You may be eligible to claim against Santander if all of the following apply:

  • You took out a PCP or HP motor finance agreement between 6 April 2007 and 1 November 2024.
  • The finance was arranged through a UK dealer or broker, on a regulated agreement.
  • The agreement was for a car, van or motorcycle for personal use.
  • You can identify yourself, we can trace the agreement details on your behalf.

What makes an agreement eligible?

  • A Discretionary Commission Arrangement (DCA) was in place and was not properly disclosed to you. Under a DCA, the dealer could increase your interest rate to earn a larger commission from the lender without telling you.
  • The commission paid to the dealer was unusually high — amounting to at least 39% of the total cost of credit and 10% of the loan — and was not properly disclosed.
  • There was a contractual tie giving the lender exclusivity over your finance, which was not made apparent to you.

What you could receive

The FCA has confirmed the average payout under the scheme is £829 per agreement. Individual outcomes vary depending on the size of your agreement, the commission charged, and how long the finance ran. If you financed more than one vehicle through Santander, each agreement can be assessed.

How it works

  1. 1

    Tell us your basics

    Enter your name and a few details. We do not need finance documents to start, our team will trace historic agreements on your behalf.

  2. 2

    We assess your agreements

    We check what we find against the FCA scheme criteria and tell you which agreements are likely in scope, including any you may have forgotten.

  3. 3

    We pursue the right route

    Where the scheme offers the best outcome, we run it for you. Where independent litigation could produce a better result, we say so honestly and explain why.

Ready to check your Citroën agreement with Santander?

Takes under 60 seconds. No documents needed. No win, no fee*.

Frequently asked questions

Did Santander use Discretionary Commission Arrangements on Citroën finance?
Like most motor finance lenders operating before the FCA ban in January 2021, Santander used commission arrangements with dealers across its book. If your Citroën finance agreement was arranged through Santander before that date, there is a real possibility a commission arrangement affected what you paid.
Which Citroën models are covered?
Any Citroën agreement financed through Santander between 2007 and 2024 may be in scope, including models such as C3, C4, C3 Aircross, C5 Aircross and Berlingo. Eligibility depends on the specific agreement, not the model.
Can I do this myself?
Yes. You can contact your lender directly to make a complaint, or refer your claim to the Financial Ombudsman Service (FOS) yourself for free. The FCA's Consumer Redress Scheme is also designed to be accessible without legal representation.
Will making a claim affect my credit score?
No. Making a claim will not affect your credit score. This is a separate process from your credit history.
Do I need to find old paperwork?
No documents are required to get started. We can trace your finance agreements using basic personal details.
What if my lender has been taken over or has exited the market?
This is common for agreements going back to 2007. If the original lender has been acquired, merged, rebranded, or has exited the market, the successor firm typically inherits liability for historic agreements. We handle this on your behalf.

Related information

Financed a car between 2007 and 2024?

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