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Citroën motor finance claims

Citroën is a mainstream volume brand in the UK with a broad model range; consistent finance volumes written throughout the scheme period.

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PCP and HP were both widely used across the Citroën range, with the manufacturer's own finance arm (now Stellantis Financial Services, formerly PSA Finance / Citroën Financial Services) active alongside broad market lenders.

Citroen's mainstream positioning drove consistent finance volumes through its broad UK dealer network throughout the scheme period. PCP and HP were both common, with average agreement values ranging from approximately £8,000 on a C3 to £23,000 on a C5 Aircross. Citroen's strong urban car credentials made the C3 and C4 among its most frequently financed models, and the brand's broad dealer coverage means a significant number of agreements may fall within scope of the FCA scheme.

Common Citroën models financed during the scheme period

Citroën C3
Citroën's supermini and a consistent UK seller; sold on PCP and HP throughout the scheme period across multiple generations.
Citroën C4
Citroën's family hatchback; sold on PCP and HP throughout the scheme period across multiple body styles and generations.
Citroën C3 Aircross
Citroën's compact crossover launched in 2017; predominantly sold on PCP during the latter part of the scheme period.
Citroën C5 Aircross
Citroën's mid-size SUV launched in 2019; above-average agreement values given higher vehicle price, sold on PCP to the scheme end date.
Citroën Berlingo
A multi-purpose vehicle sold in passenger and commercial configurations; consumer PCP and HP agreements on the Berlingo fall within the scheme period.

Lenders that financed Citroën

These UK lenders wrote Citroën finance during the FCA scheme period. Pick the one named on your agreement.

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Citroën finance claims: frequently asked questions

Can I claim on Citroën car finance?

Yes, if your Citroën was financed on a regulated PCP or HP agreement arranged through a UK dealer between 6 April 2007 and 1 November 2024, and the agreement involved an undisclosed Discretionary Commission Arrangement, a high undisclosed commission, or an undisclosed tied arrangement. Eligibility depends on the agreement, not the model.

Which Citroën models are covered?

Any Citroën agreement in the scheme period may be in scope, including models such as C3, C4, C3 Aircross, C5 Aircross and Berlingo.

Can I do this myself?

Yes. You don't need to use a solicitor or claims management company to pursue a motor finance complaint. You can contact your lender directly free of charge. The FCA's Consumer Redress Scheme is designed to be accessible without legal representation.

Will making a claim affect my credit score?

No. Making a claim will not affect your credit score. This is a separate process from your credit history.

Do I need to find old paperwork?

No documents are required to get started. We can trace your finance agreements using basic personal details.

What if my lender has been taken over or has exited the market?

This is common for agreements going back to 2007. If the original lender has been acquired, merged, rebranded, or has exited the market, the successor firm typically inherits liability for historic agreements. We handle this on your behalf.

Financed a car between 2007 and 2024?

Check your eligibility for the FCA's mandatory motor finance redress scheme. Takes under a minute. No documents needed.

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