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My PCP Claim

Close Brothers · Volkswagen

Volkswagen finance with Close Brothers

Check whether your Volkswagen agreement arranged through Close Brothers between 2007 and 2024 is eligible under the FCA's Consumer Redress Scheme.

Takes under 60 seconds. No documents needed. No win, no fee*.

About Close Brothers

Close Brothers has set aside £300 million for motor finance redress. Close Brothers estimated in April 2026 that the scheme as published would result in a pro-forma provision of approximately £320 million on a post-PS26/3 basis, compared to its existing IAS 37 provision of £294 million as at January 2026. The provision remains under review.

Named in both the Court of Appeal ruling (October 2024) and the Supreme Court judgment [2025] UKSC 33 (Hopcraft v Close Brothers). One of two lenders at the centre of the landmark ruling. Has suspended new motor finance lending while the review proceeds. Accepted the FCA's scheme in 2026 and confirmed it will not challenge.

Current scheme status

Accepted scheme; not challenging. Has suspended new motor finance lending.

Volkswagen and motor finance

Volkswagen is one of the UK's top-five selling car brands; its broad dealer network and premium mainstream positioning drove strong PCP penetration throughout the scheme period.

PCP was the dominant purchase route for Volkswagen, with Volkswagen Financial Services (VWFS) very active through franchised VW dealers. Broad market lenders also wrote Volkswagen finance through independent dealers and some franchised sites.

VW's positioning between mainstream and premium drove above-average finance penetration throughout the scheme period. PCP was strongly dominant from the Golf upwards, with average agreement values consistently higher than equivalent Ford or Vauxhall models, typically £12,000 to £28,000 depending on model and specification. VWFS's deep integration with VW dealerships meant a high proportion of agreements were arranged through the captive lender, though broad market lenders also operated through independent and some franchised dealers.

Common Volkswagen models in scope

  • Volkswagen Golf

    Consistently one of the UK's top-five best-sellers; strong PCP penetration across every generation sold during the scheme period, from Mk5 through to Mk8.

  • Volkswagen Polo

    VW's high-volume supermini, widely sold on PCP and HP throughout the scheme period; one of the most commonly financed smaller cars in the market.

  • Volkswagen Passat

    A higher-value executive car sold on PCP and HP; agreements typically cover larger credit amounts with potentially higher commission exposure.

  • Volkswagen Tiguan

    VW's bestselling SUV in the UK; rapidly growing PCP volumes from its launch in 2007 and particularly from the second generation introduced in 2016.

  • Volkswagen T-Roc

    Launched in 2018, the T-Roc became one of VW's fastest-growing models and was heavily sold on PCP finance through to the scheme end date.

  • Volkswagen T-Cross

    VW's entry-level SUV launched in 2019; sold predominantly on PCP during the later part of the scheme period.

  • Volkswagen Up!

    VW's city car sold in the UK from 2012 to 2023; commonly financed on HP as well as PCP, covering a broad range of buyers.

Are you eligible?

You may be eligible to claim against Close Brothers if all of the following apply:

  • You took out a PCP or HP motor finance agreement between 6 April 2007 and 1 November 2024.
  • The finance was arranged through a UK dealer or broker, on a regulated agreement.
  • The agreement was for a car, van or motorcycle for personal use.
  • You can identify yourself, we can trace the agreement details on your behalf.

What makes an agreement eligible?

  • A Discretionary Commission Arrangement (DCA) was in place and was not properly disclosed to you. Under a DCA, the dealer could increase your interest rate to earn a larger commission from the lender without telling you.
  • The commission paid to the dealer was unusually high — amounting to at least 39% of the total cost of credit and 10% of the loan — and was not properly disclosed.
  • There was a contractual tie giving the lender exclusivity over your finance, which was not made apparent to you.

What you could receive

The FCA has confirmed the average payout under the scheme is £829 per agreement. Individual outcomes vary depending on the size of your agreement, the commission charged, and how long the finance ran. If you financed more than one vehicle through Close Brothers, each agreement can be assessed.

How it works

  1. 1

    Tell us your basics

    Enter your name and a few details. We do not need finance documents to start, our team will trace historic agreements on your behalf.

  2. 2

    We assess your agreements

    We check what we find against the FCA scheme criteria and tell you which agreements are likely in scope, including any you may have forgotten.

  3. 3

    We pursue the right route

    Where the scheme offers the best outcome, we run it for you. Where independent litigation could produce a better result, we say so honestly and explain why.

Ready to check your Volkswagen agreement with Close Brothers?

Takes under 60 seconds. No documents needed. No win, no fee*.

Frequently asked questions

Did Close Brothers use Discretionary Commission Arrangements on Volkswagen finance?
Close Brothers was named in the Supreme Court's landmark motor finance judgment in August 2025. Like most motor finance lenders operating before the FCA ban in January 2021, Close Brothers operated commission arrangements with dealers. If your Volkswagen finance agreement was arranged through Close Brothers before that date, there is a real possibility a commission arrangement affected the interest rate you were charged.
Which Volkswagen models are covered?
Any Volkswagen agreement financed through Close Brothers between 2007 and 2024 may be in scope, including models such as Golf, Polo, Passat, Tiguan, T-Roc, T-Cross and Up!. Eligibility depends on the specific agreement, not the model.
Can I do this myself?
Yes. You can contact your lender directly to make a complaint, or refer your claim to the Financial Ombudsman Service (FOS) yourself for free. The FCA's Consumer Redress Scheme is also designed to be accessible without legal representation.
Will making a claim affect my credit score?
No. Making a claim will not affect your credit score. This is a separate process from your credit history.
Do I need to find old paperwork?
No documents are required to get started. We can trace your finance agreements using basic personal details.
What if my lender has been taken over or has exited the market?
This is common for agreements going back to 2007. If the original lender has been acquired, merged, rebranded, or has exited the market, the successor firm typically inherits liability for historic agreements. We handle this on your behalf.

Related information

Financed a car between 2007 and 2024?

Check your eligibility for the FCA's mandatory motor finance redress scheme. Takes under a minute. No documents needed.

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