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Toyota Financial Services · Toyota

Toyota finance with Toyota Financial Services

Check whether your Toyota agreement arranged through Toyota Financial Services between 2007 and 2024 is eligible under the FCA's Consumer Redress Scheme.

Takes under 60 seconds. No documents needed. No win, no fee*.

About Toyota Financial Services

Toyota Financial Services provides finance through both the Toyota and Lexus franchised dealer networks in the UK, forming part of Toyota's global financial services division. The business operated with consistent finance penetration across the franchised network throughout the scheme period. Broad market lenders also wrote Toyota and Lexus finance through independent dealers and used vehicle outlets.

Current scheme status

Within scope of FCA scheme; participating in implementation.

Toyota and motor finance

Toyota is one of the UK's top-five selling car brands; its broad range of mainstream and hybrid models drove consistent finance volumes throughout the scheme period.

PCP and HP were both widely used across the Toyota range. Toyota Financial Services operated through franchised dealers, with broad market lenders also active through independent dealers.

Toyota's strong hybrid positioning drove consistent finance volumes throughout the scheme period, with PCP increasingly dominant from around 2015. Average agreement values ranged from approximately £9,000 on a Yaris to £30,000 on a RAV4 or Land Cruiser. Toyota's reputation for reliability and strong residual values made PCP particularly attractive, and Toyota Financial Services operated through the franchised dealer network alongside broad market lenders in independent outlets.

Common Toyota models in scope

  • Toyota Yaris

    Toyota's core supermini and a consistently strong UK seller; PCP and HP volumes on the Yaris spanned the full length of the scheme period across multiple generations.

  • Toyota Corolla

    Toyota's mainstream family hatchback (sold as the Auris from 2007 to 2018, then rebranded Corolla); one of Toyota's highest-volume models throughout the scheme period.

  • Toyota RAV4

    Toyota's flagship SUV; growing volumes through the scheme period, particularly from the hybrid-dominant fourth generation introduced in 2013, predominantly sold on PCP.

  • Toyota C-HR

    Toyota's distinctive crossover SUV launched in 2016; rapidly growing PCP volumes through to the scheme end date, particularly popular in hybrid form.

  • Toyota Prius

    Toyota's pioneering hybrid; consistently sold throughout the scheme period on PCP and HP, with a strong following among environmentally-conscious buyers.

  • Toyota Aygo

    Toyota's entry-level city car sold in the UK from 2007 to 2022; commonly financed on PCP and HP across the scheme period.

  • Toyota Land Cruiser

    A higher-value 4x4; larger agreement values in eligible cases may attract above-average redress where commission was not properly disclosed.

Are you eligible?

You may be eligible to claim against Toyota Financial Services if all of the following apply:

  • You took out a PCP or HP motor finance agreement between 6 April 2007 and 1 November 2024.
  • The finance was arranged through a UK dealer or broker, on a regulated agreement.
  • The agreement was for a car, van or motorcycle for personal use.
  • You can identify yourself, we can trace the agreement details on your behalf.

What makes an agreement eligible?

  • A Discretionary Commission Arrangement (DCA) was in place and was not properly disclosed to you. Under a DCA, the dealer could increase your interest rate to earn a larger commission from the lender without telling you.
  • The commission paid to the dealer was unusually high — amounting to at least 39% of the total cost of credit and 10% of the loan — and was not properly disclosed.
  • There was a contractual tie giving the lender exclusivity over your finance, which was not made apparent to you.

Note: agreements arranged through a captive finance arm can still fall within scope. The scheme covers regulated motor finance agreements regardless of whether the lender is independent or manufacturer-owned.

What you could receive

The FCA has confirmed the average payout under the scheme is £829 per agreement. Individual outcomes vary depending on the size of your agreement, the commission charged, and how long the finance ran. If you financed more than one vehicle through Toyota Financial Services, each agreement can be assessed.

How it works

  1. 1

    Tell us your basics

    Enter your name and a few details. We do not need finance documents to start, our team will trace historic agreements on your behalf.

  2. 2

    We assess your agreements

    We check what we find against the FCA scheme criteria and tell you which agreements are likely in scope, including any you may have forgotten.

  3. 3

    We pursue the right route

    Where the scheme offers the best outcome, we run it for you. Where independent litigation could produce a better result, we say so honestly and explain why.

Ready to check your Toyota agreement with Toyota Financial Services?

Takes under 60 seconds. No documents needed. No win, no fee*.

Frequently asked questions

Did Toyota Financial Services use Discretionary Commission Arrangements on Toyota finance?
Like most motor finance lenders operating before the FCA ban in January 2021, Toyota Financial Services operated commission arrangements with dealers. If your Toyota finance agreement was arranged through Toyota Financial Services between 2007 and 2024, it may fall within the FCA's scheme.
Which Toyota models are covered?
Any Toyota agreement financed through Toyota Financial Services between 2007 and 2024 may be in scope, including models such as Yaris, Corolla, RAV4, C-HR, Prius, Aygo and Land Cruiser. Eligibility depends on the specific agreement, not the model.
Can I do this myself?
Yes. You can contact your lender directly to make a complaint, or refer your claim to the Financial Ombudsman Service (FOS) yourself for free. The FCA's Consumer Redress Scheme is also designed to be accessible without legal representation.
Will making a claim affect my credit score?
No. Making a claim will not affect your credit score. This is a separate process from your credit history.
Do I need to find old paperwork?
No documents are required to get started. We can trace your finance agreements using basic personal details.
What if my lender has been taken over or has exited the market?
This is common for agreements going back to 2007. If the original lender has been acquired, merged, rebranded, or has exited the market, the successor firm typically inherits liability for historic agreements. We handle this on your behalf.

Related information

Financed a car between 2007 and 2024?

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