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My PCP Claim

Secure Trust Bank · Ford

Ford finance with Secure Trust Bank

Check whether your Ford agreement arranged through Secure Trust Bank between 2007 and 2024 is eligible under the FCA's Consumer Redress Scheme.

Takes under 60 seconds. No documents needed. No win, no fee*.

About Secure Trust Bank

Secure Trust Bank has set aside £21.5 million for motor finance redress. Confirmed unchanged following PS26/3 publication in April 2026. Secure Trust Bank has exited the motor finance market and sold its vehicle finance loan book to LCM Partners in a £458.6 million deal. Despite the sale, Secure Trust Bank retains full responsibility for redress liabilities on historic agreements.

Current scheme status

Exited motor finance market; sold loan book to LCM Partners. Retains redress liability for historic agreements. Customers with historic Secure Trust Bank, V12 Vehicle Finance, or Moneyway agreements are still within scope of the FCA scheme.

Note: Secure Trust Bank has exited the motor finance market and sold its vehicle finance loan book to LCM Partners. Despite the sale, Secure Trust Bank retains legal responsibility for redress on historic agreements. Customers with agreements formerly held by Secure Trust Bank, V12 Vehicle Finance, or Moneyway are still fully within scope of the FCA's redress scheme and can submit a claim.

Ford and motor finance

Ford was the UK's best-selling car brand for most of the period covered by the FCA scheme, with millions of agreements written between 2007 and 2024.

PCP became the dominant purchase route for Ford from around 2012 onwards, with HP remaining common for earlier agreements. Ford Credit operated as the manufacturer's own finance arm, though broad market lenders including Black Horse, Close Brothers, and Santander also wrote significant volumes of Ford finance through dealer networks.

By the peak of the DCA era, over 80% of new Ford cars in the UK were financed on PCP or HP. Agreement values ranged from approximately £8,000 on a Fiesta to £28,000 on an Edge or Galaxy, making Ford one of the most commonly represented brands in commission disclosure failures identified by the FCA. The scale of Ford's dealer network, one of the largest in the UK, meant dealer finance was consistently pushed at the point of sale, generating a correspondingly large number of potentially affected customers.

Common Ford models in scope

  • Ford Fiesta

    The UK's best-selling car for over 30 consecutive years, PCP and HP agreements on the Fiesta were among the most common motor finance products in the country throughout the DCA era.

  • Ford Focus

    Consistently one of the UK's top-five selling cars; widely sold on both PCP and HP throughout the scheme period, popular as both a personal and company vehicle.

  • Ford Kuga

    Ford's core family SUV, growing rapidly in volume from around 2013 onwards as the SUV segment overtook traditional hatchbacks; strongly sold on PCP.

  • Ford Mondeo

    A higher-value agreement car, widely sold on PCP throughout the scheme period; larger total credit amounts mean potentially higher redress for eligible cases.

  • Ford Puma

    Launched in 2019, the Puma became one of Ford's fastest-growing models and was heavily marketed on PCP finance through to the November 2024 scheme end date.

  • Ford EcoSport

    Ford's entry-level SUV crossover, sold in the UK from 2014; commonly financed on PCP through dealer networks during the latter part of the scheme period.

  • Ford S-Max

    A larger family MPV/crossover sold consistently on PCP and HP through the scheme period; agreements typically covered higher credit amounts.

  • Ford Galaxy

    Ford's seven-seat people carrier, sold on PCP and HP throughout the scheme period; larger agreements with higher commission exposure in eligible cases.

Are you eligible?

You may be eligible to claim against Secure Trust Bank if all of the following apply:

  • You took out a PCP or HP motor finance agreement between 6 April 2007 and 1 November 2024.
  • The finance was arranged through a UK dealer or broker, on a regulated agreement.
  • The agreement was for a car, van or motorcycle for personal use.
  • You can identify yourself, we can trace the agreement details on your behalf.

What makes an agreement eligible?

  • A Discretionary Commission Arrangement (DCA) was in place and was not properly disclosed to you. Under a DCA, the dealer could increase your interest rate to earn a larger commission from the lender without telling you.
  • The commission paid to the dealer was unusually high — amounting to at least 39% of the total cost of credit and 10% of the loan — and was not properly disclosed.
  • There was a contractual tie giving the lender exclusivity over your finance, which was not made apparent to you.

What you could receive

The FCA has confirmed the average payout under the scheme is £829 per agreement. Individual outcomes vary depending on the size of your agreement, the commission charged, and how long the finance ran. If you financed more than one vehicle through Secure Trust Bank, each agreement can be assessed.

How it works

  1. 1

    Tell us your basics

    Enter your name and a few details. We do not need finance documents to start, our team will trace historic agreements on your behalf.

  2. 2

    We assess your agreements

    We check what we find against the FCA scheme criteria and tell you which agreements are likely in scope, including any you may have forgotten.

  3. 3

    We pursue the right route

    Where the scheme offers the best outcome, we run it for you. Where independent litigation could produce a better result, we say so honestly and explain why.

Ready to check your Ford agreement with Secure Trust Bank?

Takes under 60 seconds. No documents needed. No win, no fee*.

Frequently asked questions

Did Secure Trust Bank use Discretionary Commission Arrangements on Ford finance?
Like most motor finance lenders operating before the FCA ban in January 2021, Secure Trust Bank operated commission arrangements with dealers. If your Ford finance agreement was arranged through Secure Trust Bank (also known as V12 Vehicle Finance or Moneyway) between 2007 and 2024, it may fall within the FCA's scheme. Note that Secure Trust Bank has exited motor finance and sold its loan book, but retains responsibility for redress on historic agreements.
Which Ford models are covered?
Any Ford agreement financed through Secure Trust Bank between 2007 and 2024 may be in scope, including models such as Fiesta, Focus, Kuga, Mondeo, Puma, EcoSport, S-Max and Galaxy. Eligibility depends on the specific agreement, not the model.
Can I do this myself?
Yes. You can contact your lender directly to make a complaint, or refer your claim to the Financial Ombudsman Service (FOS) yourself for free. The FCA's Consumer Redress Scheme is also designed to be accessible without legal representation.
Will making a claim affect my credit score?
No. Making a claim will not affect your credit score. This is a separate process from your credit history.
Do I need to find old paperwork?
No documents are required to get started. We can trace your finance agreements using basic personal details.
What if my lender has been taken over or has exited the market?
This is common for agreements going back to 2007. If the original lender has been acquired, merged, rebranded, or has exited the market, the successor firm typically inherits liability for historic agreements. We handle this on your behalf.

Related information

Financed a car between 2007 and 2024?

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