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Mercedes-Benz motor finance claims

Mercedes-Benz is a leading premium brand in the UK with above-average agreement values throughout the scheme period; its strong PCP culture and high vehicle prices mean commission disclosure failures may attract higher-than-average redress.

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PCP was dominant across the Mercedes-Benz range, with Mercedes-Benz Financial Services very active through franchised dealers. Note that Mercedes-Benz Financial Services is currently challenging the FCA's scheme in the Upper Tribunal, this does not prevent customers from registering claims, and the scheme remains in force pending the outcome.

Mercedes-Benz operated at the premium end of the mass market throughout the scheme period, with PCP near-universal across its range. Average agreement values ranged from around £20,000 on an A-Class to £58,000 on a GLE, placing Mercedes-Benz agreements among the highest-value in the FCA scheme. The brand's rapid growth through the scheme period, particularly in the GLC and GLA SUV segments, generated very high finance volumes across its franchised dealer network.

Common Mercedes-Benz models financed during the scheme period

  • Mercedes-Benz A-Class

    Mercedes-Benz's entry-level premium hatchback and one of its highest-volume UK models; widely sold on PCP with strong finance penetration throughout the scheme period.

  • Mercedes-Benz C-Class

    One of Mercedes-Benz's most popular models; consistently strong PCP volumes with above-average agreement values throughout the scheme period.

  • Mercedes-Benz E-Class

    A higher-value executive car; PCP agreements on the E-Class carry larger credit amounts with correspondingly higher potential commission exposure in eligible cases.

  • Mercedes-Benz GLA

    Mercedes-Benz's entry-level SUV launched in 2014; strong PCP penetration from launch to the scheme end date.

  • Mercedes-Benz GLC

    Mercedes-Benz's mid-size SUV; one of the brand's top-selling models from its 2015 launch onwards, predominantly sold on PCP with above-average agreement values.

  • Mercedes-Benz GLE

    A higher-value large SUV; among the more significant agreement sizes in the premium mainstream segment throughout the scheme period.

  • Mercedes-Benz CLA

    Mercedes-Benz's premium coupe-saloon; strongly PCP-focused with above-average agreement values relative to entry price.

  • Mercedes-Benz B-Class

    A practical premium compact sold consistently throughout the scheme period; PCP and HP both used across the model range.

Lenders that financed Mercedes-Benz

These UK lenders wrote Mercedes-Benz finance during the FCA scheme period. Pick the one named on your agreement.

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Mercedes-Benz finance claims: frequently asked questions

Can I claim on Mercedes-Benz car finance?
Yes, if your Mercedes-Benz was financed on a regulated PCP or HP agreement arranged through a UK dealer between 6 April 2007 and 1 November 2024, and the agreement involved an undisclosed Discretionary Commission Arrangement, a high undisclosed commission, or an undisclosed tied arrangement. Eligibility depends on the agreement, not the model.
Which Mercedes-Benz models are covered?
Any Mercedes-Benz agreement in the scheme period may be in scope, including models such as A-Class, C-Class, E-Class, GLA, GLC, GLE, CLA and B-Class.
Can I do this myself?
Yes. You don't need to use a solicitor or claims management company to pursue a motor finance complaint. You can contact your lender directly free of charge. The FCA's Consumer Redress Scheme is designed to be accessible without legal representation.
Will making a claim affect my credit score?
No. Making a claim will not affect your credit score. This is a separate process from your credit history.
Do I need to find old paperwork?
No documents are required to get started. We can trace your finance agreements using basic personal details.
What if my lender has been taken over or has exited the market?
This is common for agreements going back to 2007. If the original lender has been acquired, merged, rebranded, or has exited the market, the successor firm typically inherits liability for historic agreements. We handle this on your behalf.

Financed a car between 2007 and 2024?

Check your eligibility for the FCA's mandatory motor finance redress scheme. Takes under a minute. No documents needed.

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