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Toyota Financial Services · Lexus

Lexus finance with Toyota Financial Services

Check whether your Lexus agreement arranged through Toyota Financial Services between 2007 and 2024 is eligible under the FCA's Consumer Redress Scheme.

Takes under 60 seconds. No documents needed. No win, no fee*.

About Toyota Financial Services

Toyota Financial Services provides finance through both the Toyota and Lexus franchised dealer networks in the UK, forming part of Toyota's global financial services division. The business operated with consistent finance penetration across the franchised network throughout the scheme period. Broad market lenders also wrote Toyota and Lexus finance through independent dealers and used vehicle outlets.

Current scheme status

Within scope of FCA scheme; participating in implementation.

Lexus and motor finance

Lexus is Toyota's luxury brand, sold through a separate franchised dealer network in the UK; premium pricing and a PCP-dominant sales culture mean agreements carried above-average values throughout the scheme period.

PCP was the dominant purchase route for Lexus, with Toyota Financial Services covering both Toyota and Lexus agreements through their respective dealer networks.

Lexus operates at the premium end of the Toyota Group's UK offering, with higher average agreement values than Toyota models. PCP was dominant throughout the scheme period, with average agreement values ranging from approximately £25,000 on an IS to £58,000 on an RX. Lexus's smaller dealer network compared to mainstream brands meant a higher concentration of finance through Toyota Financial Services, and the premium pricing made any undisclosed commission particularly financially significant.

Common Lexus models in scope

  • Lexus IS

    Lexus's compact executive saloon; sold predominantly on PCP through the scheme period with above-average agreement values.

  • Lexus ES

    Lexus's mid-size executive saloon, particularly popular in hybrid form; sold on PCP from its UK introduction in 2018.

  • Lexus NX

    Lexus's compact SUV; growing UK volumes from its 2015 launch, predominantly sold on PCP with above-average agreement values.

  • Lexus RX

    Lexus's flagship SUV and one of its highest-volume models in the UK; consistently sold on PCP throughout the scheme period with one of the higher agreement values in the luxury mainstream segment.

  • Lexus UX

    Lexus's entry-level SUV launched in 2019; sold on PCP during the latter part of the scheme period.

Are you eligible?

You may be eligible to claim against Toyota Financial Services if all of the following apply:

  • You took out a PCP or HP motor finance agreement between 6 April 2007 and 1 November 2024.
  • The finance was arranged through a UK dealer or broker, on a regulated agreement.
  • The agreement was for a car, van or motorcycle for personal use.
  • You can identify yourself, we can trace the agreement details on your behalf.

What makes an agreement eligible?

  • A Discretionary Commission Arrangement (DCA) was in place and was not properly disclosed to you. Under a DCA, the dealer could increase your interest rate to earn a larger commission from the lender without telling you.
  • The commission paid to the dealer was unusually high — amounting to at least 39% of the total cost of credit and 10% of the loan — and was not properly disclosed.
  • There was a contractual tie giving the lender exclusivity over your finance, which was not made apparent to you.

Note: agreements arranged through a captive finance arm can still fall within scope. The scheme covers regulated motor finance agreements regardless of whether the lender is independent or manufacturer-owned.

What you could receive

The FCA has confirmed the average payout under the scheme is £829 per agreement. Individual outcomes vary depending on the size of your agreement, the commission charged, and how long the finance ran. If you financed more than one vehicle through Toyota Financial Services, each agreement can be assessed.

How it works

  1. 1

    Tell us your basics

    Enter your name and a few details. We do not need finance documents to start, our team will trace historic agreements on your behalf.

  2. 2

    We assess your agreements

    We check what we find against the FCA scheme criteria and tell you which agreements are likely in scope, including any you may have forgotten.

  3. 3

    We pursue the right route

    Where the scheme offers the best outcome, we run it for you. Where independent litigation could produce a better result, we say so honestly and explain why.

Ready to check your Lexus agreement with Toyota Financial Services?

Takes under 60 seconds. No documents needed. No win, no fee*.

Frequently asked questions

Did Toyota Financial Services use Discretionary Commission Arrangements on Lexus finance?
Like most motor finance lenders operating before the FCA ban in January 2021, Toyota Financial Services operated commission arrangements with dealers. If your Lexus finance agreement was arranged through Toyota Financial Services between 2007 and 2024, it may fall within the FCA's scheme.
Which Lexus models are covered?
Any Lexus agreement financed through Toyota Financial Services between 2007 and 2024 may be in scope, including models such as IS, ES, NX, RX and UX. Eligibility depends on the specific agreement, not the model.
Can I do this myself?
Yes. You can contact your lender directly to make a complaint, or refer your claim to the Financial Ombudsman Service (FOS) yourself for free. The FCA's Consumer Redress Scheme is also designed to be accessible without legal representation.
Will making a claim affect my credit score?
No. Making a claim will not affect your credit score. This is a separate process from your credit history.
Do I need to find old paperwork?
No documents are required to get started. We can trace your finance agreements using basic personal details.
What if my lender has been taken over or has exited the market?
This is common for agreements going back to 2007. If the original lender has been acquired, merged, rebranded, or has exited the market, the successor firm typically inherits liability for historic agreements. We handle this on your behalf.

Related information

Financed a car between 2007 and 2024?

Check your eligibility for the FCA's mandatory motor finance redress scheme. Takes under a minute. No documents needed.

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